Shipping policy
At Aloba, we are committed to delivering your products quickly, safely, and with the care they deserve.
Order Processing
All orders are processed within 2–4 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day. You will receive an order confirmation once your purchase is complete, and a shipping confirmation with tracking details once your order has been dispatched.
Estimated Delivery Times
- Europe: 7–15 business days from dispatch
- International: 10–20 business days from dispatch
Delivery times are estimates and may vary due to customs clearance, courier delays, or seasonal demand.
Shipping Rates
Shipping rates are calculated at checkout based on your location. Orders above certain value thresholds may qualify for free shipping promotions, which will be displayed at checkout.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this to follow your package’s progress. If you have not received tracking information within 5 business days of placing your order, please contact us at info@sechsecken.com.
Customs and Duties
Orders shipped outside the EU may be subject to customs duties, import taxes, or brokerage fees. These charges are the responsibility of the customer. Please check your country’s import regulations for details.
Address Accuracy and Delivery Issues
Please ensure your shipping address is correct at checkout. We cannot be held responsible for delays or lost shipments due to incorrect or incomplete addresses. If your order cannot be delivered due to address issues, please contact us as soon as possible at info@sechsecken.com.
Delivery Delays
While we strive to deliver orders within the estimated timeframe, unforeseen delays can occasionally occur due to courier issues, customs clearance, or other events beyond our control. We appreciate your patience and will provide updates where possible.