FAQ
Find answers to the most frequently asked questions.
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How long does shipping take?
Standard orders are typically delivered within 7–15 business days , depending on the destination. You will receive a tracking number once your order has been shipped.
What is your return policy?
Due to the nature of our products, we can only accept returns for damaged, faulty, or incorrectly shipped items . Please contact us within 7 days of receiving your order so we can assist you further.
Are there any customs or import fees?
Depending on your country, customs duties or import taxes may apply. These are the customer's responsibility.
Are all Aloba products vegan and cruelty-free?
Yes, all products are vegan, cruelty-free and made without harsh or unnecessary chemicals.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with tracking details so you can track the shipping status of your delivery at any time.
Where do you deliver?
We currently ship within Europe and to selected international locations. Shipping availability and shipping costs will be calculated during the order process.