Withdrawal & Returns

Statutory Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period generally begins when you receive the goods. To exercise your right of withdrawal, a clear statement is sufficient, for example by email to info@aloba.us, stating that you wish to withdraw from the contract.

To meet the withdrawal deadline, it is sufficient for the withdrawal notice to be sent before the end of the withdrawal period.

Effects of Withdrawal

In the event of a valid withdrawal, we will reimburse the payments received from you, including the cost of the least expensive standard delivery method offered by us.

Reimbursement will generally be made within 14 days from the day on which we receive your withdrawal notice, using the same payment method used for the original transaction.

However, we may withhold reimbursement until we have received the goods back or you have provided proof that the goods have been returned.

Returns

After exercising your right of withdrawal, the goods must be returned without undue delay and no later than 14 days afterwards.

  • Please return the goods with sufficient postage and retain proof of shipment.
  • You are generally responsible for the direct cost of returning the goods, provided you were informed of this before entering into the contract.
  • In the case of defective, damaged or incorrectly delivered goods, we will cover or reimburse the necessary return shipping costs.
  • The return address may differ from the billing address. Please contact us at info@aloba.us before returning an item so that we can provide the correct return address.

Sealed Hygiene and Cosmetic Products

For sealed goods that are unsuitable for return for reasons of health protection or hygiene, the right of withdrawal does not apply if the seal has been removed after delivery.

This may apply in particular to certain cosmetic and personal care products.

Please note that removing a hygiene seal may therefore result in the exclusion of the right of withdrawal.

Loss of Value

You are only responsible for any loss in value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Damaged, Defective or Incorrectly Delivered Goods

If your order arrives damaged, defective or incorrect, please contact us as soon as possible at info@aloba.us and, where possible, include your order number as well as photographs of the item and packaging.

Statutory rights relating to defects remain unaffected.