Versand

Shipping Policy

At Aloba, we aim to deliver your order safely and efficiently. Available shipping methods, delivery estimates and any applicable costs depend on your destination and are shown at checkout.

Order Processing

Orders are prepared for dispatch as quickly as possible after payment confirmation. Orders placed on weekends or public holidays may begin processing on the next working day.

Once your order has been dispatched, you will receive a shipping confirmation by email. If tracking is available for the selected shipping method, the relevant tracking details will also be included.

Shipping within Germany

Standard shipping of our soaps within Germany is free. Shipping charges may apply to our other skincare products. The total shipping cost is shown at checkout before you place your order.

Other shipping methods, including express delivery, are available only when offered at checkout for your order. A faster shipping method does not replace any additional product processing time.

Shipping within the European Union

Available destinations, shipping methods and any applicable shipping charges are shown at checkout after you enter your delivery address. Costs depend on the products ordered, parcel weight and destination.

International Shipping

We ship to selected international destinations.

Available shipping methods, any applicable costs and estimated delivery times are displayed at checkout based on the delivery address. Delivery times may vary depending on the destination, customs clearance and the selected carrier.

Processing and separate parcels

Our soaps are dispatched from our own warehouse. Our other skincare products are shipped separately by our production partner. These products usually require about two full business days of processing, followed by approximately five business days of standard transit to Germany.

If your order includes soaps and other skincare products, they may arrive in separate parcels at different times. Any shipping charges for the different product groups are included in the total shown at checkout before you place your order.

Order Tracking

If tracking is available for your selected shipping method, tracking information will be provided by email after your order has been dispatched.

If you have any questions regarding your shipment, please contact us at info@aloba.us.

Customs and Duties

Orders delivered outside the EU may be subject to customs duties, import taxes, brokerage fees or other local charges.

These charges are determined by the destination country and are the responsibility of the customer.

Address Accuracy and Delivery Issues

Please ensure that your delivery address is complete and correct before placing your order.

If you notice an error in your shipping information, please contact us as soon as possible at info@aloba.us. Once an order has been dispatched, it may no longer be possible to change the delivery address.

Delivery Delays

Delivery estimates are provided as guidance and are not guaranteed. Delays may occasionally occur due to courier operations, customs clearance, seasonal demand or other circumstances outside our control.

Where possible, we will assist with any delivery issues and provide available updates.