FAQ
Find answers to our most frequently asked questions.
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How long does shipping take?
Standard orders are typically delivered within 7–15 business days, depending on location. You’ll receive a tracking number as soon as your order ships.
What is your returns policy?
Due to the nature of our products, we can only accept returns for damaged, defective, or incorrect items. Please contact us within 7 days of receiving your order so we can assist you.
Are there customs or import fees?
Depending on your country, customs duties or import taxes may apply. These are the responsibility of the customer.
Are all Aloba products vegan and cruelty-free?
Yes, all products are vegan, cruelty-free, and crafted without harsh or unnecessary chemicals.
How can I track my order?
Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details so you can follow its journey.
Where do you ship?
We currently ship across Europe and select international locations. Shipping availability and rates are calculated at checkout.